About Us | Learn All About upstream

At upstream, we provide customised business applications and solutions to clients around the world, including Work Operating Systems (WorkOS), point of sale (POS), voice over IP (VoIP), and other software.

We began operations as a small team with an innovative mission: to provide cutting-edge cloud services for businesses worldwide. Our business commenced in Canberra, and today we work as a Platinum partner of monday.com, a Diamond partner of HubSpot, a working partner of Google Cloud and a part of the Apple Consultant Network.

We offer a range of expertise and you can rest assured that when we work with you, you'll have personalised assistance every step of the way. We also provide insights that allow you to utilise all of the cloud services and technologies we offer.

It doesn’t matter what size your business is, upstream has the services to suit your demands.

Delivery

Overview

Our Delivery Department is the engine that drives our promise of excellence and efficiency. Comprising a team of dedicated professionals, this department ensures that every solution we provide is not only delivered on time but also exceeds expectations in quality and performance.

Our Approach

We believe in a blend of precision, agility, and adaptability. Our Delivery team works closely with all departments to understand the nuances of each project, ensuring a seamless transition from concept to reality. We prioritize clear communication, meticulous planning, and robust project management methodologies.
Team Expertise

Our team members are seasoned experts in their respective fields, bringing a wealth of experience and knowledge to every project. They are adept at navigating the complexities of both small-scale and large-scale deliveries, ensuring that every client's unique needs are met with the utmost professionalism.
Commitment to Quality

Quality is at the forefront of everything we do in the Delivery Department. From rigorous testing to thorough quality assurance processes, we ensure that every aspect of our delivery meets the highest standards.
Client Satisfaction

Our ultimate goal is client satisfaction. We take pride in our ability to not only meet but often surpass client expectations, delivering solutions that truly make a difference in their businesses.
Innovation and Continuous Improvement

We are constantly evolving, embracing new technologies and methodologies to enhance our delivery processes. This commitment to innovation and continuous improvement means we are always ready to tackle the challenges of a rapidly changing business landscape.

Marketing Dept

Overview

Our Marketing Department is the creative and strategic powerhouse behind our brand's voice and image. This talented team crafts and disseminates our message to the world, ensuring that our values, services, and innovations are communicated clearly and effectively.

Brand Development and Management:

Central to our Marketing Department's efforts is the cultivation and management of our brand identity. They work tirelessly to ensure that our brand resonates with our target audience, consistently reflecting our core values and mission.
Strategic Campaigns and Initiatives

Our marketing professionals are experts in devising and executing strategic campaigns and initiatives. Whether it's through digital marketing, content creation, or public relations, they ensure that our message reaches the right audience at the right time.
Data-Driven Marketing

We harness the power of data to inform our marketing strategies. Our team uses insights from market research, customer feedback, and performance metrics to tailor our approach, ensuring maximum impact and efficiency.
Collaboration and Integration

Collaboration is a vital component of our marketing strategy. Our department works in tandem with all other departments, from Sales to Technology, to ensure a unified and cohesive approach to our market presence.
Innovation and Creativity

Innovation and creativity are the heartbeats of our Marketing Department. We encourage out-of-the-box thinking and creative problem-solving, allowing us to stay ahead of trends and engage our audience in meaningful ways.
Community Engagement and Social Responsibility

Our marketing extends beyond business promotion; we are deeply committed to engaging with our community and upholding social responsibility. Our campaigns often reflect this commitment, showcasing our role as a socially conscious organization.

Success Dept

Overview

Our Success Department is the cornerstone of our commitment to customer satisfaction and long-term partnerships. This dedicated team goes beyond traditional customer service, focusing on ensuring the success and satisfaction of our clients at every interaction.

Proactive Customer Engagement

The Success Department is proactive in its approach. We don't wait for issues to arise; we anticipate and address them beforehand. This involves regular check-ins with clients, understanding their ongoing needs, and providing timely solutions.
Tailored Support and Guidance

Our team offers personalized support and guidance, understanding that each client's journey and requirements are unique. Whether it’s troubleshooting, offering strategic advice, or helping clients maximize the benefits of our services, the Success Department is always ready to assist.
Feedback and Continuous Improvement

Feedback from our clients is a precious resource for us. The Success Department plays a critical role in gathering this feedback and channeling it back to our teams, facilitating continuous improvement in our services and operations.
Building Lasting Relationships

Our aim is to build lasting relationships with our clients. The Success Department ensures clients feel valued and understood, fostering trust and loyalty that goes beyond mere business transactions.
Success Metrics and Accountability

We measure the success of our department by the success of our clients. By setting clear success metrics and holding ourselves accountable, we ensure that our department's goals are always aligned with client satisfaction and success.
Training and Empowerment

Our Success Department is equipped with extensive training and empowered with the right tools to provide exceptional service. We invest in our team's development to ensure they are knowledgeable and capable of handling any client scenario.

Operations

Overview

Our Operations Hub is the backbone of our organisation, ensuring smooth and efficient business operations. This vital department handles a wide range of behind-the-scenes activities, from administrative duties to logistical coordination, playing a crucial role in keeping our company running seamlessly.

Streamlined Processes and Efficiency

At the heart of the Operations Hub is a commitment to streamlined processes and operational efficiency. Our team employs state-of-the-art systems and methodologies to manage daily tasks efficiently, ensuring the rest of the company can function without any operational hiccups.
Administrative Excellence

The Operations Hub is a center of administrative excellence. From handling communications to managing schedules and documents, our team ensures that every detail is meticulously organized and attended to.
Support Across Departments

Acting as a support pillar, the Operations Hub works across all departments, providing the necessary tools, information, and resources needed for their success. This cross-functional support is key to maintaining a cohesive and collaborative work environment.
Continuous Improvement:

We are always seeking ways to enhance our operational capabilities. The Operations Hub is constantly innovating and adapting to new challenges, ensuring that our business remains agile and efficient in a dynamic corporate landscape.
Data Management and Reporting

Our team excels in data management and reporting, ensuring that critical business information is accurately recorded, stored, and easily accessible for decision-making.
Facilities and Resource Management

The Operations Hub also oversees the management of facilities and resources, ensuring a comfortable and conducive work environment for all employees.

Jack Taylor

Executive Chairman

Founder and visionary leader of the Jack Taylor Group, Jack has built a diverse portfolio of businesses guided by innovation, sustainability, and ethical leadership. His strategic foresight and commitment to community value have cemented the Group’s reputation as an industry pioneer.

Mitchell Hudson

Chief Technology Officer

Mitchell Hudson is our Chief Technology Officer and a recognised expert in monday.com and HubSpot integrations. He leads a team of certified developers delivering tailored custom and marketplace apps. With a focus on innovative, client-centric solutions, Mitchell ensures our technology stays ahead of the curve—enhancing digital infrastructure and setting industry standards in HubSpot and web development.

Rio R

VP of Global Strategy & Operations

Rio, our VP of Global Strategy & Operations, plays a key role in driving efficiency and excellence across upstream globally.

Storm Jenkin

Director of Service Delivery

Storm leads our Service Delivery team globally with a focus on excellence, efficiency and client success. With deep experience in service management and operations, Storm drives strategies that optimise processes and elevate the customer experience. Known for a collaborative approach and commitment to continuous improvement, Storm ensures our services deliver real value and strengthen long-term partnerships.

Renae Fenwick

Director of Customer

Renae leads upstream's customer function, bringing Sales, Customer Success and Marketing together behind one go-to-market strategy. With more than seven years in the monday.com ecosystem, she has guided enterprise clients across ANZ from first conversation to long-term partnership, making sure the value keeps flowing long after go-live. Renae is also a driving force behind upstream's AI capability, building the agents, frameworks and training that put AI to work for clients and for upstream's own team.

Alex Robinson

Senior Solution Architect

Alex is upstream's Senior Solution Architect, shaping the solutions behind our most ambitious client engagements. Having led our Professional Services team, he has delivered large-scale migrations and monday.com and HubSpot implementations first-hand, so every design is grounded in what it really takes to build. Alex partners with our sales team on discovery, demonstrations and scoping, giving clients a clear view of their future state before a single board is built, and making sure what's sold flows straight through to delivery.

Technology and Innovation for Business Growth

IT Consulting Services For Your Business

Partners and platforms

Departments

Delivery

Overview

Our Approach

Team Expertise

Commitment to Quality

Client Satisfaction

Innovation and Continuous Improvement

Tech Dept

Overview

Our Mission

Expertise and Skills

Innovation and Research

Collaboration and Support

Commitment to Excellence

Sales Dept

Overview

Client-Centric Approach

Expertise and Knowledge

Growth and Development

Ethical and Transparent Practices

Marketing Dept

Overview

Brand Development and Management:

Strategic Campaigns and Initiatives

Data-Driven Marketing

Collaboration and Integration

Innovation and Creativity

Community Engagement and Social Responsibility

Success Dept

Overview

Proactive Customer Engagement

Tailored Support and Guidance

Feedback and Continuous Improvement

Building Lasting Relationships

Success Metrics and Accountability

Training and Empowerment

Operations

Overview

Streamlined Processes and Efficiency

Administrative Excellence

Support Across Departments

Continuous Improvement:

Data Management and Reporting

Facilities and Resource Management

Our leaders

Careers at upstream